Terms and conditions

Payment and the call-out fee

The planned call-out and initial on-site assessment fee is 9,990 Ft. This is the full fee, with no VAT added on top.

For immediate requests, we hold the amount on your card while searching. A hold is not a charge. We charge the fee when the professional sets off to your address, not when they accept the job. If no professional is found, we release the hold.

For scheduled bookings, we save your card with your consent. We place the hold around 25 hours before the appointment, or at booking if the appointment is sooner. The charge still happens at departure, unless a cancellation fee becomes due first.

The professional gives you a quote after the on-site assessment. Work starts only if you accept it. The call-out fee already paid is deducted from the full quoted total, so you do not pay it twice. If you decline the repair, you pay only the call-out fee.

Example: for an accepted total quote of 20,000 Ft, a further 10,010 Ft is payable after the 9,990 Ft call-out fee. You receive an invoice for the call-out and any completed work.

Cancelling an immediate booking

• Before the professional accepts: free.
• Within 2 minutes after acceptance: free, provided the professional has not set off.
• After the 2-minute grace period, before departure: 50% of the call-out fee, or 4,995 Ft.
• From departure: 100% of the call-out fee, or 9,990 Ft. Departure also ends the 2-minute grace period.

Cancelling a scheduled booking

Cut-offs are measured from the appointment time or the start of the original arrival window.

• More than 24 hours before: free.
• 6–24 hours before, including both boundaries: 50%, or 4,995 Ft.
• Less than 6 hours before: 100%, or 9,990 Ft.
• The same rules apply to bookings made for a nearby time slot; there is no separate 2-minute grace period.

If access cannot be provided

If you cannot be reached or do not provide access, the full call-out fee may apply. The professional must arrive at the correct address and agreed time, attempt contact and wait at least 15 minutes. If they arrive early, the waiting period starts at the agreed time.

Documented unsafe-site exceptions are reviewed separately. Approved work already started and documented costs already incurred are also reviewed separately; a simple cancellation fee is not applied automatically to these cases.

Professional cancellations, delays and refunds

If the professional cancels or does not attend, you pay no cancellation fee. We release the hold or refund any collected call-out fee. The booking ends and you choose whether to make a new one. There is no automatic replacement booking or new hold.

For scheduled bookings, cancellation is free once arrival is more than 30 minutes beyond the end of the original arrival window and you decline a revised time. For immediate requests, cancellation is free once the promised arrival is more than 15 minutes overdue, provided the professional has not arrived.

When you cancel, we charge only the applicable fee. We release the remaining hold or refund any excess already charged. Your bank determines when the release or refund appears in your balance.

Professional fees and settlement

There is no joining fee, monthly fee or charge per request. On completed work, Flash takes 13% of the full customer total, including the call-out fee. Commission is rounded to the nearest whole forint.

If only a call-out or cancellation fee is due, no commission is deducted. On a completed job totalling 20,000 Ft, Flash receives 2,600 Ft and the professional’s share is 17,400 Ft. Charging the customer’s card does not mean an immediate bank payout to the professional: settlement depends on the final booking outcome.